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Clients Services Lead

xDesign partners with the UK’s most ambitious brands to accelerate their digital product and engineering delivery, with offices in the centres of Edinburgh, Leeds, Manchester, and London as well as remote employees based throughout the UK.

We pride ourselves on working closely and collaboratively with our clients to craft intuitive user experiences and valuable products across a wide range of industries, technologies, and clients. This has seen us work with the likes of Aviva, MoneySuperMarket, Tesco Bank and Flutter, to name just a few.

Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years. And it is this team of amazing people - and the great culture that we have built - that makes xDesign a great place to work. This combination saw xDesign ranked - for the third year running - in the UK’s Best Workplaces™ 2023 by Great Place to Work UK. Alongside this, we also placed top of the list for Best Workplaces for Wellbeing, 8th place in Best Workplaces for Women (within the large business category) and were recognised as one of the Best Workplaces in Tech for 2023.


About the role and team:

Clients Services Leads help our customers achieve their strategic objectives, while also driving value for xDesign. They are focused on growth across existing clients. They have a deep understanding of their customer’s business and industry, building and maintaining strong customer relationships at every level. They are problem solvers, they ask questions, listen, think, and advise, bringing insight and experience. They work collaboratively and are able to align matrix teams around a common goal and/or outcome. They can manage the full sales cycle alongside overseeing a portfolio of accounts.

This position is highly visible, directly contributing to the organisation’s success by leveraging xDesign’s services and propositions. 


What you’ll be doing:

  • Leading and managing the entire sales process including but not limited to; identifying & qualifying the opportunity, developing the brief, building the pitch team, crafting a winning and differentiated proposal, managing the contracting process, tracking and reporting on deal progress & mobilising the engagement team.
  • Leading a portfolio of accounts, help your customers achieve their strategic objectives, while also driving value for xDesign.
  • Ensuring that your client’s needs are met, that they are happy with the services they receive and that we are delivering to their expectations.
  • Owning and developing, in collaboration with your peers, Strategic Account Plans that align the wider business around the activities & investment needed to drive growth across an account.
  • Developing teaming relationships and win strategies
  • Representing and enhancing xDesign's reputation in the market through active participation and contribution to the broader technical community


We’d love to talk to you if you:  

  • Have experience working in professional services and/or custom digital product development businesses with a proven track record of successfully selling solutions or services at an executive/C- level. 
  • Can demonstrate your background working in a professional services and/or custom digital product & technology environment in a similar role.
  • Have a passion for digital products & technology with the ability to talk with c-suite and senior stakeholders in client organisations, demonstrating an understanding of a range of product & technology concepts such as agile methodologies, design thinking, service design, MVP product development & benefits of a modern software development approach.
  • Have prior experience with clients in Financial Services, Public Sector, Consumer & Retail or Energy & Utilities is advantageous.


As well as demonstrating a passion for digital and tech, the successful applicant will be able to demonstrate where they have delivered against the following KPIs;

  • A track record of either managing accounts/a portfolio of accounts with an annual revenue target of between £2-5m+ 
  • Evidence of building long-term, sustainable and growing relationships through length of relationships, margin targets & YoY revenue growth.
  • Evidence of delivering strategic outcomes for your clients through measurable outcomes &/or business value.
  • Evidence of creating brand advocacy through a positive client NPS score or equivalent measure.


What we’ll offer you:

We're already in a strong position as a Digital Development Partner in the UK. We're working with some of the largest tech organisations in the UK, which means you'll be able to have a significant impact on further expanding our client portfolio.

Our benefits include:

  • Total 35 days holiday (we have flexible bank holidays)
  • Comprehensive private medical insurance
  • Enhanced parental and adoption leave
  • 1-1 professional financial coaching
  • Up to 50% off an electric vehicle
  • Pension - matched up to 5%


About xDesign:

At xDesign, we believe great digital experiences are built by great people who nurture great relationships. We're truly a people-first business and continuously work to make xDesign a comfortable, diverse and inclusive place for everyone.

Our people-focused approach recently earned us the #5 spot on the “UK’s Best Workplaces™ in Tech 2023”, and #1 spot on “UK’s Best Workplace for Wellbeing 2023”.

We’re looking for people within a commuting distance of our London office and who are flexible to travel to client sites across the South of England and xDesign regional offices. We are very flexible and trust you to manage your own time to balance valuable face-to-face time with clients, colleagues and working from home.

Next steps:

Our TA team aims to respond to all applications within a reasonable timeframe, regardless of if we are progressing with your application.

Our process:

  • 30 minute call with our Talent Acquisition Team 
  • 1-hour Competency based interview
  • 90 minute Panel Interview & Presentation
  • 1-hour Leaderships & Values led interview

We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products.

We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves, we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.

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